Welcome to Pagnian Americas


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Refund & Exchanges


If you cancellation or any other reason you have a approved RMA or REFUND, you can expect this to be done in the same method you have paid in 24-48 hours. Please contact us if you have no received information after this period.



Can I return an unopened product?

You can return an unopened product within 7 business days for a full refund excluding shipping and transaction costs. Return freight charges are the customer’s responsibility


Can I change my mind?

As long as the product has been unopened and returned as received. Refund is excluding shipping and transaction costs. Unfortunately we cannot accept returns on opened items as we are unable to resell them as we only sell brand new products

If for some reason you are not satisfied or happy with your product, please contact [email protected] for further enquiry. We will work hard to make you, our customer happy.


Defective, Damaged or incorrect items:

Defective Merchandise

In the event that you receive defective merchandise, please follow these steps.

  1. Report manufacturer defects or quality issues within 15 days of your purchase. Please contact our customer support by phone or email.
  2. Do not use merchandise if it appears defective or does not meet your quality standards. Report these issues immediately to our customer support.
  3. Make note of all defects on the invoice when sending the defective merchandise back to us, so our customer support team can be aware of all damages.

Incorrect Merchandise or Items You Didn’t Order

Please contact us immediately if you have received an incorrect item in a shipment or items were delivered to you that you did not order.